Overview
This page describes the options for modifying the organizational assignments. You can assign individuals or groups to a role, to provide them with the required permissions.
Default Approvers
All tickets in the organization are sent to the Default Approver.
Changing the Default Approver only impacts future tickets, and existing tickets remain assigned to their original Approver.
The organization must have a Default Approver at all times.
The role of Default Approver is assigned to the organization creator by default, and any member of the organization can be assigned to this role. You can also assign the Default Approver to a specific group.
An Approver can also be assigned to a specific Product(s).
The Product(s) level Default Approver overrides the organization level Default Approver for their relevant Product(s).
Administrators
Administrators have control over the entire organization. They can create, invite and remove users, add products and projects, and much more.
The role of an Administrator can be assigned to groups and individuals.
Assigning the role of Administrator to individuals is not recommended. Instead, consider using only groups for simpler and easier user and role management.
The organization must have at least one Administrator at all times.
Alert Ignorers
Besides the administrators, only the Alert Ignorers have permission to ignore alerts in the organization.
The role of Alert Ignorers can be assigned to groups and/or individuals.
Alert Ignorers do not have control over the entire organization.
Groups and Individuals
The role of Admin and Member can be assigned to groups and to individuals.
Assigning roles to individuals is not recommended. Instead, you should consider using only groups for simpler and easier user and role management.
New Alert Email Receiver
Users or groups assigned to the New Alert Email Receiver role will get an email when there’s a new alert in the organization.
Auditor
The Auditor role provides the user read-only access to all the organization’s data.
NOTE: The auditor role can be assigned to Service Users only.