...
Changing the Default Approver only impacts future tickets, and existing tickets are remain assigned to their original Approver.
...
The role of Default Approver is assigned to the organization creator by default, and any member of the organization can be assigned to this role. You have the option to can also assign the Default Approver to a specific group.
...
Assigning the role of Administrator to individuals is not recommended. Instead, consider using only groups for simpler and easier user and role management.
...
Besides the administrators, only the Alert Ignorers have the permission to ignore alerts in the organization.
...
Assigning roles to individuals is not recommended. Instead, and you should consider using only groups for simpler and easier user and role management.
...